Managed Services and Help Desk Support
What Sets Us Apart
Straightforward support models, with straightforward pricing
Management of your software with industry best practices
Support team that loves to help others in a timely manner
Quick and reliable resolution of troublesome issues, to ensure your business can continue functioning at the highest level
We offer quick and easy access to the helpdesk, with fast response times and great customer service. Ensuring the end user will feel comfortable and confident when reaching out to us, knowing that they are in great hands.
The seamless helpdesk portal will be a no brainer for the end users, allowing them to make tickets in the right place and with the right information for us to troubleshoot.
We understand that sometimes users don’t want to ask for help, and other users ask for help all the time. Regardless, here at WiseGuyz we treat everyone as a VIP and ensure that all end users enjoy the process of working with our agents.
We not only solve the problems presented by the end users, but we analyze and take steps to ensure that problem is proactively mitigated to reduce downtime for the users in the future.
Peace Of Mind
With WiseGuyz manning the helm you can rest easy knowing that your end users are getting the best service experience there is.
With our Knowledge of various ticketing systems, we have the capability to create robust dashboards for you to easily view all the key metrics, giving you the right insight into the service health of the company.
We understand that administrators need proper classification for tickets, and design our queues to properly segregate requests, allowing for easy tagging and tracking, feeding into our KPI and reporting abilities.
Night or Day, Rain or Shine, you can count on us to be there. WiseGuyz will create a unique support plan tailored to your company and ensure that no matter what happens, we have you covered.